Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition with tags attached and free from any signs of wear or damage. We do not accept returns on final sale items or underwear.

To initiate a return, please contact our customer service team at help@nomadconnection.ca. We will provide you with a return shipping label and instructions on how to proceed with the return. Once we receive the item and verify its condition, we will issue a refund to the original payment method or exchange the item for another one.

If you are eligible for a refund, we will process it within 5-7 business days of receiving the returned item. Please note that the refund amount will be the price of the item minus any applicable discounts or promotions, as well as the cost of the return shipping label.

If you received a defective or incorrect item, please contact our customer service team immediately at help@nomadconnection.ca. We will provide you with a prepaid return label and issue a full refund or exchange as soon as we receive the item.

We strive to make the returns and refund process as smooth and hassle-free as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for shopping with us!